|
HDLC Privacy Policy
Our commitment to your privacy
Humanitarian Distance Learning Centre (HDLC) is
highly sensitive to the confidentiality of information provided by you to HDLC.
As a result, HDLC has adopted the following
Privacy Policy which is applicable to all information that you provide to HDLC
and that HDLC maintains electronically, whether you provide the information
through HDLC’s World Wide Web Site or through other means.
The HDLC enforces a 7 point plan toward better
privacy.
1 What information do we collect?
HDLC must collect personal information as part of
your application process for training. This information may be of a personal
nature and can include details of gender, current employment status, language,
literacy and numeracy skills. The purpose of this information is to allow the
staff of HDLC to develop effective training and assessment programs, according
to the needs of each individual.
HDLC records all;
-
skype voice and chat
conversations
-
communication from the
students electronic account
-
emails from the student to
the HDLC
-
emails from the HDLC to
the student
The information that is recorded is used to
monitor training or coaching of staff who handle student support and or new
enrolment enquiries.
Where there is a requirement for allowable
adjustments for assessments, we may collect details of physical disability to
allow us to conduct the assessment.
From time-to-time, we may also conduct surveys or
other promotional specials, and gather additional information from the HDLC
website in relation to these specials. The personal information gained during
the enrolment process will be used for marketing purposes however, all those
providing personal details have the right and option to “opt out” of any
continued correspondence.
2 What do we use this Information for?
Primarily, we use your information to provide you
with the services available to you. The purpose of collecting personal
information during the enrolment process is to allow the staff of HDLC to
process your enrolment and course fee payment. In addition it helps us develop
effective training and assessment programs, according to the needs of each
individual. This will enable you to enrol and obtain your qualifications.
3 How do we store this information?
HDLC is required to keep your records for
compliance with internal quality assurance standards.
These records are kept for 3 years, within an
electronic secure SQL database. Access to these records is strictly controlled
and available only to the HDLC Training Manager.
4 With whom do we share your information?
We will not sell, share, rent or otherwise provide
personal information to others, including people in your workplace, spouses or
parents, without your written consent.
5 Cookies
HDLC uses cookies for the operation of its
learning management system. A cookie is a small file that is held on your
computer, for the purpose of recording information about the pages that you have
visited. HDLC does not use these cookies to gather personal information, the
activity being related solely to the operation of the Learning Management
System.
6 HDLC will disclose personal information, when
required to:
Cooperate with the investigations of purported
unlawful activities and conform
To the edicts of
the law or comply with legal process served on HDLC
Fulfill a user’s
order or request, in accordance with the process outlined below
7 How do I obtain or release copies of my
personal information?
To obtain or release your personal information,
you must:
-
Notify the office
administrator of HDLC in writing
-
The HDLC office
administrator will confirm with the following people
using the Authorization Form
-
Checks with the Managing
Director for authorization of disclosure
-
Contacts the client
requesting written consent
-
Provides the information if the first two
points are achieved
|
